Six core principles that shape how we handle members' personal data.
Advanced Multi-Layer Data Encryption
All your personal and financial data is protected with 256-bit SSL encryption — the same industry-standard technology used by leading banking institutions in Malaysia.
No Sale of Data to Third Parties
88m has never and will never sell, rent or trade your personal data to any third party for marketing purposes without your explicit consent.
Data Control in Your Hands
As a member, you have the right to access, amend, and request deletion of your personal data at any time. Requests can be submitted through your account settings or via customer support.
Secure Data Storage
Your data is stored on servers protected by a multi-layered security system, including advanced firewalls, 24/7 monitoring and strict access controls.
PDPA Legal Compliance
The 88m Privacy Policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA), ensuring every aspect of your data handling complies with current legal requirements.
Flexible Communication Options
You can easily manage your marketing communication preferences — opt in or out of promotional notifications, offer emails and platform messages at your convenience.
Important Note: This Privacy Policy describes the privacy practices of the 88m platform. By using our services, you agree to the collection and use of information as outlined in this document. Please read it carefully before using the platform.
1 Introduction
88m ("we", "Platform" or "Company") respects the privacy of all users and members of our platform. This Privacy Policy is provided to transparently explain how we collect, use, store, disclose and protect your personal information when you use the website, mobile app and all services offered by 88m.
This document applies to all individuals who access or use the 88m platform, including website visitors, registered members and any party interacting with our services in any capacity. This Policy should be read together with Terms and Conditions which together form the entire agreement between you and 88m.
We have prepared this Privacy Policy in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA). If you have any questions about how we handle your data, do not hesitate to reach out to our support team, available around the clock.
2 Types of Personal Data Collected
88m collects various categories of personal data to enable us to provide you with a safe, efficient and personalised service. The types of data we may collect include:
Identity Data:
- Full name as stated in your official identification document (MyKad or passport)
- Date of birth and gender
- Identification card or passport number
- Identity document image for KYC verification purposes
- Selfie or facial photo for identity verification
Contact Data:
- Active email address
- Mobile phone number
- Residential or mailing address
Financial Data:
- Bank account details (bank name, account number) for withdrawal processing
- Registered e-wallet details
- Deposit and withdrawal transaction history on the platform
Usage & Technical Data:
- IP address and device information
- Web browser type and operating system
- In-platform activity log data
- Gaming history and behavioural patterns on the platform
We only collect data that is strictly necessary to provide our services. Each data category has a clear purpose and is never collected excessively.
3 How We Collect Data
Your personal data is collected through various channels as you interact with the 88m platform:
- Account Registration: Information you provide during the registration process as a new member.
- KYC Verification: Documents and information submitted during the identity verification process.
- Financial Transactions: Information collected when you make a deposit or submit a withdrawal request.
- Platform Usage: Data collected automatically when you use our website or app, including through cookies and similar tracking technologies.
- Support Communication: Records of live chat conversations, emails, or any communication you initiate with our support team.
- Profile Update: Any changes you make to your account profile information from time to time.
4 Purpose of Data Use
All personal data collected by 88m is used solely for legitimate, clearly stated purposes. We use your data to:
- Processing account registration and verifying your identity through the KYC process
- Enabling you to log in and access your account securely
- Processing deposit and withdrawal transactions accurately and securely
- Providing effective and responsive customer support services
- Sending important notifications related to your account, transactions and platform updates
- Meeting legal compliance requirements, anti-money laundering (AML) regulations and regulatory obligations
- Detecting and preventing fraud, account misuse and suspicious activity
- Improving the user experience based on usage patterns and feedback
- Sending promotional information and exclusive offers — only to members who have opted in to receive them
- Complying with court orders or lawful requests from authorities
Notice: 88m will not use your personal data for any purpose beyond those stated above without obtaining your consent first.
5 Data Sharing with Third Parties
88m does not sell or disclose your personal data to third parties for commercial purposes. However, in certain limited circumstances, we may share your information with:
- Payment Service Providers: To process your financial transactions — these parties are bound by strict confidentiality agreements.
- Game Providers: Limited information required to grant you access to third-party games within the platform.
- Competent Authority: When required by law, court order or a valid request from a law enforcement agency.
- Identity Verification Service: Trusted third-party KYC service providers for verifying the authenticity of your identity documents.
- Professional Advisors: Auditors, lawyers and consultants within the scope of their professional duties who are bound by confidentiality obligations.
All third parties with whom we share your data are bound by comprehensive data protection agreements and are only permitted to use that data for the specific agreed purposes.
6 Data Storage & Security
The security of your personal data is a responsibility we take very seriously. 88m implements comprehensive technical and organisational security measures to protect your information from unauthorised access, loss, destruction or unlawful disclosure.
The security measures we implement include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and our servers
- Sensitive data in our databases is encrypted using industry-standard encryption algorithms
- Strict role-based access control — only authorised staff can access specific data
- Continuous 24/7 security monitoring
- Regular security audits by independent parties
- Two-factor authentication (2FA) for internal system access
Your data is retained for as long as your account is active or as required for service and legal compliance purposes. Following account closure, certain data may be retained for a period stipulated by Malaysian law before being securely deleted.
While we take every reasonable measure to protect your data, no system in the world can guarantee absolute security. We encourage you to also take an active role in securing your account by using a strong password and never sharing it with anyone.
7 Cookies & Tracking Technologies
88m uses cookies and similar tracking technologies to enhance user experience, analyse platform usage, and ensure essential functions run smoothly.
Types of cookies we use:
- Essential Cookies: Required for core platform functions such as login sessions and security. Cannot be disabled.
- Performance Cookies: Collecting information on how you use the platform to help us improve it. Data is collected in aggregate and without personal identification.
- Functional Cookies: Saving your preferences such as language and display settings for a more personalised experience.
- Analytics Cookies: Helping us understand overall platform usage patterns for improvement purposes.
You can manage cookie settings through your web browser. Please note that disabling certain cookies may affect platform functionality. Continued use of the 88m platform after the cookie notice implies your acceptance of cookie use as described above.
8 Your Rights Over Your Personal Data
As a member of 88m, you have certain rights regarding your personal data under Malaysia's PDPA. We fully respect these rights and make it easy for you to exercise them.
| Your Rights | Description | Status |
|---|---|---|
| Data Access | You have the right to request a copy of the personal data we hold about you at any time. | Supported |
| Data Correction | You have the right to request correction of any inaccurate or incomplete personal data. | Supported |
| Data Deletion | You have the right to request deletion of your personal data, subject to applicable legal requirements. | Supported |
| Restrict Processing | You may request that we restrict how we process your data in certain circumstances. | Supported |
| Withdrawal of Consent | You may withdraw consent for marketing data processing at any time. | Supported |
| Official Complaints | You have the right to lodge a complaint with the relevant data protection authority. | Supported |
To exercise any of the above rights, please contact the 88m customer support team via 24/7 live chat or our official email. We will process your request within a reasonable timeframe and inform you of the action taken.
9 Children's Data Protection
The 88m platform is strictly for adults aged 18 and above. We do not knowingly collect, store, or process any personal data from individuals under the age of 18.
Important Notice: If we discover that a child's personal data has been collected without our knowledge, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has provided us with personal information are urged to contact us immediately.
All registering members are required to confirm that they are aged 18 and above. We also conduct periodic age checks through our KYC process to ensure compliance.
10 Amendments to Privacy Policy
88m reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements or changes in the services we offer. Members will be notified of any material changes via:
- In-platform or 88m mobile app notifications
- Email sent to the address registered in your account
- A clear notice on this Privacy Policy page with an updated revision date
We encourage you to review this page regularly. Your continued use of the 88m platform after any amendments are published will be deemed as your acceptance of the updated Privacy Policy. If you do not agree with the changes made, please discontinue use of the platform and contact us to close your account.
11 Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, the 88m customer support team is ready to assist you.
You can reach us via:
- 24/7 Live Chat: The fastest way — directly via the chat icon in the 88m platform or mobile app.
- Official Email: [email protected] — response within 24 hours on business days.
- FAQ Section: Visit FAQ page for answers to commonly asked questions.
The 88m customer support team operates around the clock — 24 hours a day, 7 days a week, 365 days a year. We are committed to addressing every privacy-related enquiry seriously and in a timely manner.
Your Data is Safe. Play with Peace of Mind at 88m.
With a transparent privacy policy and a high-level layered security system, you can enjoy every session on 88m with full confidence. Register now and experience a platform that truly looks after its members.